Reference

Read Our Terms Before You Open an Account

These terms set out the rules that apply when you access cuan43, fund your account via DANA, OVO, or GoPay, and use any part of the lobby — available where local law and eligible regions permit.

Account EligibilityDANA · OVO · GoPay TransactionsWallet Verification RequiredJurisdiction-Dependent AccessAccount Suspension Rights

Explore the Lobby Read FAQ

What These Terms Actually Cover

cuan43 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern the relationship between you and cuan43 from the moment you submit a registration form to the moment your account is closed. They cover how your account is created and verified, how deposits and withdrawals are processed through DANA, OVO, and GoPay, what conduct

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is expected while you use the lobby, and the circumstances under which we may restrict or close an account. Access to cuan43 depends on local law and is available only in eligible regions. If your jurisdiction restricts or prohibits online gaming services, you are responsible for
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knowing that before you register. We do not make representations about legality in any specific location beyond what is stated in our regional eligibility notice. We may update these terms at any time. When we do, the revised version is posted at this URL with a
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new effective date. Continued use of your account after that date means you accept the updated terms. If you disagree with a change, the correct step is to close your account and withdraw any remaining balance before the effective date — not to continue using the
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service while disputing the clause. All financial activity on your account — including DANA top-ups, OVO transfers, and GoPay payments — is subject to the transaction rules in the Payments section below. Disputes about a specific transaction must be raised through our support channel within the
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window stated in that section.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data, wallet links, and transaction history are handled under the data practices described here. We collect only what is needed to operate your account, verify your identity, and process payments through DANA, OVO, and GoPay. We do not sell your personal data to third parties for marketing purposes.

Data Retention

We keep account and transaction records for as long as required by applicable regulations. Once that period ends and your account is closed, we delete or anonymise personal data that is no longer needed for legal or operational purposes.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — for example, whether you last used DANA or GoPay. You can manage cookie settings from your browser at any time without losing your account.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support. We will never ask for your PIN or full password through any channel.

Data Access Requests

You can request a copy of the personal data we hold on your account by contacting support with your account ID. We aim to respond within the timeframe required by applicable data regulations in your eligible region.

CONTACT CHANNELS

Reach Us About Any Terms Question

If a clause is unclear, or you need to raise a dispute about a transaction or account action, our support team handles terms-related queries through the channels below. Players in Bekasi and across Indonesia can reach us around the clock — response times vary by channel.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to real account situations — from wallet linking to account closure requests.

Yes. Every transaction processed through DANA, OVO, or GoPay on your cuan43 account is subject to these terms. The payment provider's own terms also apply on their side of the transaction.

We post updates at this URL with a new effective date. We aim to notify registered accounts by email for material changes, but continued use of the account after the effective date constitutes acceptance regardless of whether you opened the notification.

If we determine that your account is being accessed from a jurisdiction where the service is not permitted, we may suspend access and ask you to withdraw your balance. Eligibility depends on local law and the region you are in.

Contact support through live chat or email with your account ID and a written deletion request. We will process it in line with applicable data regulations, which may require us to retain certain records for a minimum period before full deletion.

Raise a dispute through our support channel within 30 days of the action. Include your account ID, the date of the action, and the specific clause you believe was applied incorrectly. We review every dispute and respond in writing.

Account eligibility is subject to age requirements under local law and regional access rules. We verify identity during registration. Accounts opened with false information may be closed and balances held pending verification review.

Read Our Terms Before You Open an Account

How We Protect Your Account and Data

Data Retention

Cookie Use

Account Security

Data Access Requests

Reach Us About Any Terms Question

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA, OVO, and GoPay?

02 Can cuan43 change these terms without notice?

03 What happens to my account if I am in a region where access is restricted?

04 How do I request deletion of my personal data?

05 What should I do if I disagree with an account action taken under these terms?

06 Are there any restrictions on who can open an account?

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