Reference

How cuan43 Handles Your Account Privacy

Your account data — from wallet transactions through DANA, OVO, or GoPay to your session activity — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA, OVO, GoPay Transaction PrivacyCookie & Session ControlsYour Right to Access or Delete Data

Explore the Lobby Read FAQ

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security on cuan43 is not a checkbox — it is built into how transactions clear and how accounts are verified. Every deposit and withdrawal through DANA, OVO, or GoPay passes through an encrypted connection; your wallet token is never stored in plain text. Account sessions are protected by OTP verification at login, and suspicious access attempts trigger an automatic lock that requires identity re-confirmation before the session resumes. We keep your data only as long as it serves a clear operational purpose, and we review retention periods regularly.

Encrypted Wallet Tokens

Your DANA, OVO, and GoPay identifiers are stored in encrypted form. We never log your full wallet PIN or transfer credentials — only the reference token needed to process your transaction.

OTP Session Security

Every new login triggers an OTP check to your registered mobile number. If the code is not confirmed, the session does not open — protecting your account even if your password is compromised.

Data Retention Policy

We hold your account data for as long as your account is active. Once you request closure and we verify your identity, personal data is removed from active systems within the period required by applicable local regulation.

Who Can Access Your Data

Access to account data is limited to the teams handling transactions, fraud checks, and account support. No marketing or third-party advertising partner receives your personal wallet or session data.

What This Privacy Policy Covers on cuan43

cuan43 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on cuan43, we collect the information needed to run your account: your registration details, your payment method identifiers for DANA, OVO, or GoPay, your session logs, and device information from the browser or mobile app you use to access the lobby.

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We do not sell this data to third parties. Payment data tied to your e-wallet — the account number you link for deposits and withdrawals — is stored only as long as your account remains active and is removed upon verified account closure. We use session
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cookies to keep you logged in across pages and to remember your preferred lobby view; you can clear these at any time through your browser or device settings. Access to your stored data is restricted to the operational teams who need it to process your transactions
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and respond to your account queries. Where local law in Indonesia applies, your rights over this data are governed by applicable data-protection regulations, and availability of certain features depends on your eligible region. If you access cuan43 from Bekasi or anywhere else across Indonesia, the same
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data rules apply to your account uniformly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your stored data, ask us to correct inaccurate details, or close your account and have your data removed, our support team handles these requests directly. Reach out through any of the channels below and include your registered account email so we can verify your identity before acting on the request. We aim to respond to all data-related queries within a reasonable timeframe during our support hours.

Common Questions About Your Privacy on cuan43

These are the questions we hear most often about how your data is handled. If your question is not covered here, our support team can help through live chat or email.

We collect your registration details, the e-wallet reference you use for DANA, OVO, or GoPay transactions, your device type, and session activity logs. We collect only what is needed to run your account and process payments.

Your wallet identifier is stored in encrypted form and used only to process deposits and withdrawals. We do not store your wallet PIN or full account credentials — only the token reference required for the transaction.

Yes. Send a data access request to our support team via live chat or the email address in your account settings. We will verify your identity first, then provide a summary of the data we hold on your account.

Submit a deletion request through live chat or email support with your registered account email. After identity verification, we will close your account and remove your personal data from active systems in line with applicable local regulation.

We do not sell your data. Limited data may be shared with payment processors like DANA, OVO, or GoPay solely to complete your transactions. No advertising or marketing partner receives your personal account or wallet data.

We use session cookies to keep you logged in and remember your lobby preferences. You can clear or block cookies through your browser or mobile device settings at any time, though some account functions may require them to work correctly.

How cuan43 Handles Your Account Privacy

How We Protect and Manage Your Information

Encrypted Wallet Tokens

OTP Session Security

Data Retention Policy

Who Can Access Your Data

Reach Us About Your Privacy Rights

Common Questions About Your Privacy on cuan43

01 What personal data does cuan43 collect when I open an account?

02 How is my DANA, OVO, or GoPay payment data stored?

03 Can I request a copy of the data cuan43 holds about me?

04 How do I ask cuan43 to delete my account data?

05 Does cuan43 share my data with third parties?

06 What are cookies used for on cuan43, and can I turn them off?

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