Reference

Understand Your Rights on cuan43

Every account on cuan43 operates under a clear set of terms — covering how your data is handled, how wallet transactions via DANA, OVO, and GoPay are processed, and what you can expect from us.

Account TermsPrivacy PolicyWallet Transaction RulesData RetentionContact & Requests
cuan43 Understand Your Rights on cuan43
CONTACT PATHS

Reach Us for Legal and Account Queries

If you have a question about your rights, want to request your data, or need to flag a policy concern, our support team handles these directly. You can reach us through live chat, email, or our in-app help channel — all routed to the same team that manages account and compliance matters. Response times vary by channel, but legal and data requests are prioritised.

Live Chat Open the chat widget from your account dashboard. Available around the clock for account and policy questions, including data access requests.
Email Support Send your legal or data request to our support email. Include your registered account ID so we can locate your records quickly.
In-App Help Use the Help section inside your account to submit a formal request. Suitable for data correction, account closure, and policy clarifications.
ACCOUNT SECURITY

How We Protect Your Data and Account

Security on cuan43 starts at the account level. Login sessions use OTP verification tied to your registered number, and wallet connections to DANA, OVO, or GoPay go through a confirmation step before any transaction is processed. We apply SSL encryption across all data in transit. Your account data is stored on secured infrastructure and access is restricted to authorised personnel only. If you suspect unauthorised access, contact support immediately through live chat for a fast account review.

OTP Login Verification

Every login triggers an OTP to your registered number. No session opens without that confirmation step, keeping your account access controlled.

SSL Data Encryption

All data moving between your device and our servers is encrypted via SSL. This covers wallet inputs, account details, and session activity.

Wallet Link Confirmation

Connecting DANA, OVO, or GoPay to your account requires a manual confirmation step. We verify ownership before any transaction is enabled.

Data Access Requests

You can request a full copy of your stored data or ask for corrections at any time. Submit through in-app Help or email support with your account ID.

Common Legal and Policy Questions

Here are the questions we hear most often about how our terms, data practices, and account rights work on cuan43.

We collect the details you provide at registration — name, contact number, and the wallet ID linked to DANA, OVO, or GoPay. This is used for account operation and payment verification only.

Yes. Submit a data access request through the in-app Help section or via email support. Include your account ID and we will process your request in line with applicable regulations.

Transaction records, including DANA, OVO, and GoPay activity, are retained for the period required under applicable financial regulations. You can ask for specifics through our support team.

We do not sell your data. Information may be shared only where required by law or with payment processors like DANA, OVO, and GoPay strictly for transaction handling.

Contact support through live chat or email with your account ID and a closure request. We will confirm the steps and handle data removal in line with our retention policy.

We notify active accounts through the registered contact method whenever terms are updated. Continued use of the account after notification means you accept the revised terms.